Deploy in SharePoint Classic or Modern user experience

SP IT Support  is a simple yet effective SharePoint  helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. An End User portal makes it easy to submit tickets, access a knowledge base, documents and training links.
When used with our SP Department Portal it creates a collaborative IT portal which merges team collaboration with application process.

Provide better IT service and response to employees, optimize productivity for IT staff, and provide visibility to management with SP IT Support.  

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How Will SP IT Support Transform Your Business?

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Empower users through self-service

​The first step toward improved productivity in IT is to offer an operational portal for employees to access services to resolve issues themselves. MyIT Portal helps employees solve issues with a knowledge base or FAQ before submitting a request. It also comes with a document library with reference cards or a video list with tutorials. If employees need to submit a case, make it easy for them with simple forms. Let employees know the status through the IT portal and automated email notifications. Outside of SP IT Support, cases can be submitted by email or mobile device. It's all about self-service functionality and enhanced communication during the process of IT cases.

Next Generation SharePoint Helpdesk

SP IT Support includes a full-featured SharePoint helpdesk that is integrated with asset tracking and change management applications. When new cases are submitted, email alerts are routed to the appropriate staff. The case resolution life cycle is covered from assignment to completion. Interactive, real-time response is now possible from helpdesk staff who can connect directly with users by Skype to chat or share screens. Easily set notifications for escalation, overdue, or high priority cases using Smart Alerts. Operational case management is easy with flexible case reports, dashboards, and filtered views by staff, category, or any delineation. 

Integrated teamwork for IT staff

The IT Staff Support provides a team collaboration site complete with calendar, document libraries, task tracking that can even connect to specific tickets, discussions, an internal knowledge base, and announcements. All of this is integrated with IT applications, such as a helpdesk, asset tracking, and change management. You can even keep track of IT vendors and contacts. The IT Staff Portal becomes the functional hub for the IT team to excel to new levels of productivity.

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Features

Native Office 365 and SharePoint 

• Built on native SharePoint using lists, libraries, and pages
• 100% customizable by power users using the SharePoint web interface
• Not impacted by Office 365 or SharePoint Online changes
• Consistently designed as part of a Digital Workplace structure

Next Generation
SharePoint ​Helpdesk

• Capture cases from the portal, email, mobile devices, or web form
• Automated notifications sent by email for users and staff
• Integrated with assets, tasks, change, and documents
• Interactive resolution with Skype
• Flexible reporting and dashboards

Asset Tracking 

• Track asset information, location, owner, history, maintenance, and cost
• Cross reference cases, changes, documents, warranty, and assigned tasks 
• Populate from and link to network inventory tools
• Dashboard and reporting on asset inventory
• Export data to Excel or Power BI 

Change Management

• Track changes, requests for software, hardware, network 
• Approval routing to IT management
• Generate change requests directly from cases or assets
• Assign tasks directly from change requests
• Capture risks, impact, and other information in request​

Employee Portal

• Automatically redirect non-IT staff to the employee portal
• Submit cases and see individually assigned case status from the portal
• Knowledge base for self service
• IT announcements and alerts
• IT documents like policies, reference cards, manuals and more
• Links to training videos and tutorials
• Satisfaction survey

Staff Team Portal

• Secure portal to optimize IT staff collaboration and productivity
• Team news, calendar, documents, discussions, and task tracking in SharePoint or Office 365 Groups
• MyWork page to see all individually assigned work
• Link directly to workplace applications or other functional IT applications
• IT dashboard in Power BI 

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