Provide improved IT service and response to employees, optimize productivity for IT staff, and visibility to management with SP IT Support.
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SP IT Support is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. Unlike traditional standalone help desk applications SP IT Support combines business process automation with a collaborative team experience.
Self-service for users is driven through an MyIT portal makes it easy to submit tickets, access a knowledge base, documents and training links. IT Staff can access the secure Staff Portal through Microsoft Teams or SharePoint. The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management. |
How Will SP IT Support Transform Your Business?
F E A T U R E S
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Full featured IT Ticketing System
Self-Service MyIT employee portal
Microsoft Teams Request System
Access through SharePoint or MS Teams
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IT Asset Management
Manage Vendors, Contracts, licenses
IT News, Announcements, and Calendar
Native Office 365 & 100% Customizable
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IT Change Management
IT Knowledgebase and FAQ
Optional onboard automation
Power BI Dashboard, mobile access
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Empower users through self-serviceThe first step toward improved productivity in IT is to offer an self-service portal for employees to access services to resolve issues themselves. MyIT Portal helps employees solve issues with a knowledge base or FAQ before submitting a request. It also comes with a document library with reference cards or a video list with tutorials. If employees need to submit a case, make it easy for them with simple forms. Let employees know the status through the IT portal and automated email notifications. Outside of the MyIT Portal, cases can be submitted by email or mobile device. It's all about self-service functionality and enhanced communication during the process of IT support.
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Next Generation SharePoint HelpdeskSP IT Support includes a full-featured helpdesk that is integrated with asset tracking and change management applications. When new cases are submitted, email alerts are routed to the appropriate staff. The case resolution life cycle is covered from assignment to completion. Interactive, real-time response is now possible from helpdesk staff who can connect directly with users by MS Teams to chat or share screens. Easily set notifications for escalation, overdue, or high priority cases Power Automate. Operational case management is easy with flexible case reports, dashboards, and filtered views by staff, category, or any delineation.
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Take IT Support to the next level with Microsoft Teams collaborationUsing SP IT Support through Microsoft Teams takes collaboration to new levels. Technology news, tips and hints can be shared through discussions and chat. The team shares calendars, documents, and task tracking. A shared IT knowledge base ensures the entire team benefits from all tips, and hints. All of this is integrated with IT applications, such as a helpdesk, asset tracking, and change management. You can even keep track of IT vendors and contacts. The IT Staff Portal becomes the functional hub for the IT team to excel to new levels of productivity.
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