SharePoint IT Helpdesk

Simplified Help Desk on Microsoft Teams for IT Support

SP IT Helpdesk is built for organizations that want a straightforward, effective IT support solution on Microsoft 365. Designed to work seamlessly with SharePoint and Microsoft Teams, it goes beyond basic ticketing by offering advanced features that improve your IT team's efficiency and the user experience across the business

Comprehensive Application Suite

SP IT Helpdesk puts everything your IT team needs in one place: managing support tickets, tracking assets, handling change requests, planning tasks, collaborating as a team, and storing key documents. Because it's built on SharePoint and Microsoft Teams, everything stays organized and easy to find, making IT support faster and simpler across the business.

Business Process Automation with Collaboration

SP IT Helpdesk combines business process automation with a collaborative working environment, so your team can work smarter by building IT policy and compliance directly into everyday workflows. The result is a faster, more efficient way to manage IT support across your organization

User-Empowered Self-Service Portal

SP IT Helpdesk gives users a powerful self-service experience through the MyIT portal on Teams or SharePoint. From there, users can:

Submit tickets for quick assistance
Search the knowledge base for answers to common issues

Access key documents and training resources anytime

Secure Portal for IT Staff

IT staff get a secure staff portal built directly into Teams or SharePoint. From there, IT professionals can:

Manage all IT documents in one central location
Streamline team communications and collaboration
Track tasks and activities across the department

Management Insight with Power BI

Managers gain valuable insights through built-in Power BI dashboards that surface clear IT support metrics, helping leaders make informed decisions and monitor team performance. SP IT Helpdesk brings users, IT staff, and managers together in one place for a seamless IT support experience

Two Portals, One Seamless IT Experience

SP IT Helpdesk is built around two portals working together to keep IT support organized on both sides of the conversation.

The MyIT Employee Portal is where your staff go first. Accessible through SharePoint or Microsoft Teams, it gives employees a place to submit tickets, search the knowledge base, browse useful resources, and check the status of open requests. The goal is to help employees resolve issues on their own where possible, and when a ticket is needed, the process is simple and tracked end to end.

The IT Staff Portal is the operational hub for your IT team. Also accessible through SharePoint or Teams, it is where staff manage tickets, track assets, organize documents, collaborate, and link out to the tools they rely on day to day. A clear security boundary keeps internal IT resources, vendor contracts, and back-office documentation visible only to the people who need them.

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Key Features of SP IT Helpdesk

IT Ticketing System

Tickets submitted via the MyIT portal, shared mailbox, or web form are auto-routed by category and tracked to closure with automated notifications at each stage.

MyIT Employee Self-Service Portal

A dedicated IT destination in SharePoint or Teams. Search the knowledge base, browse IT documents, check ticket status, and raise new requests

IT Asset Management

Track hardware by category, status, and warranty date, cross-referenced against cases and change requests for smarter maintenance, replacement, and procurement decisions.

IT Change Management

Route planned changes like hardware swaps or server upgrades through a structured approval process, tracked alongside cases and assets for full auditable visibility.

Vendor, Contract, and License Management

Manage IT vendors, contracts, and licenses in one place, cross-referenced against assets. Subscription tracking with renewal reminders is available as an add-on

IT News, Announcements, and Calendar

Publish updates, events, and announcements to employees via the MyIT portal, with one-click push to your organisation-wide intranet.

IT Knowledge Base

A shared resource that helps IT staff resolve cases faster and lets employees self-serve answers from the MyIT portal before raising a ticket.

Power BI Dashboard

A pre-built dashboard showing ticket volumes by staff, month, and request type, with drill-down to ticket level for trend analysis and reporting.

Native Microsoft 365 and 100% Customisable

Built natively on SharePoint and Teams. Data stays in your tenant, Active Directory handles authentication, no third-party logins. Fully customisable with no coding.

Optional Add in's

SaaS Software Subscription Management

Track software subscriptions with automated renewal reminders, extending vendor and license management so renewals never catch your team off guard.

MS Teams Governance

Employees request new Teams sites through the helpdesk, IT approves, and provisioning happens automatically, keeping Teams governed with a clear approval record.

External User Tickets via Web Form

Capture support requests from external users such as customers, partners, or contractors through a public web form, routed straight into the helpdesk alongside internal tickets.

Email Correspondence in Ticket

Message users directly from the ticket. Replies thread back into the case automatically, keeping the full conversation in one place.

SP IT HELPDESK IN ACTION

Global IT Administrator at Networked Energy Services (NES) Corporation

"There are hundreds of good IT help desk software solutions available but very few that are based natively on NO-CODE SharePoint online. SP IT Helpdesk just gave us everything we required on a platform that our users were already familiar with. We knew exactly where our data was being stored within the Microsoft 365 PaaS... and we've enjoyed an excellent working relationship with the UK and US based teams at SP Marketplace."

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Benefits of SP IT Helpdesk

1. Enhanced User Empowerment through MS Teams Self-Service:

2. Integrated Helpdesk Excellence

3. Elevate IT Support with Microsoft Teams Collaboration:

4. Customization and Scalability:

5. Security and Compliance:

6.PaaS Data Ownership

1. Enhanced User Empowerment through MS Teams Self-Service:

Boost IT productivity by providing employees a self-service portal within MS Teams or SharePoint. The MyIT Portal enables users to troubleshoot issues independently using a knowledge base, FAQs, and tutorials. Simplify case submissions through user-friendly forms, offer status updates via the IT portal and automated emails. Seamless integration with email and web forms ensures accessible self-service and streamlined communication during IT support.

2. Integrated Helpdesk Excellence

SP IT Support makes IT helpdesk management easy by working directly with Microsoft Teams and SharePoint. It automatically assigns cases to the right team using smart email alerts, so issues get solved faster. The SharePoint IT Ticketing System tracks everything from start to finish, and helpdesk staff can chat in real time through Teams to fix problems quickly. Power Automate sends instant alerts for urgent cases, so nothing gets overlooked. Plus, with custom reports and dashboards, managing IT support is simple and efficient.

3. Elevate IT Support with Microsoft Teams Collaboration:

Utilize SharePoint Helpdesk Software through Microsoft Teams to enhance collaborative capabilities. Facilitate the exchange of technology news, tips, and hints through discussions and chat. The team can seamlessly share calendars, documents, and task tracking. The shared IT knowledge base ensures the entire team benefits from collective insights. Integration with IT applications, including helpdesk, asset tracking, and change management, creating a centralized hub in the IT Staff Portal.

4. Customization and Scalability:

SP IT Helpdesk is built natively on Microsoft 365 and SharePoint, so it adapts to the way your IT team already works. Ticket categories, routing rules, approval workflows, asset fields, and portal layouts can all be configured to match your organization. Because it is no-code, Power Business Users can make changes without developer involvement. Whether you are a small IT team or a larger department managing thousands of tickets a month, SP IT Helpdesk scales with you, with no per-ticket fees as your usage grows.

5. Security and Compliance:

SP IT Helpdesk is delivered as Platform as a Service (PaaS), installed directly inside your own Microsoft 365 tenant rather than hosted on a third-party SaaS platform. Ticket data, asset records, and user information never leave your environment, and your existing Microsoft 365 security, compliance, and governance policies apply automatically. Authentication runs through Active Directory with no separate logins to manage. For IT leaders evaluating vendor risk, your helpdesk inherits the same compliance posture as the rest of your Microsoft 365 environment, with no external data sharing.

6.PaaS Data Ownership

SP IT Helpdesk is a PaaS solution installed directly inside your own Microsoft 365 tenant rather than hosted on a third-party SaaS platform. This means your ticket data, asset records, vendor contracts, and user information never leave your Microsoft 365 environment. Your existing security, compliance, and governance policies apply automatically, including data residency, retention rules, conditional access, and audit logging. Authentication runs through Active Directory with no separate logins or third-party credentials to manage. For IT leaders evaluating vendor risk, this is a significant differentiator: there is no external data sharing, no offshore storage, and no vendor lock-in. Your IT team retains full ownership and control of the data, and if you ever decide to move away from SP IT Helpdesk, your data stays exactly where it has always been: in your own tenant.

Flexible IT Helpdesk Solutions for Any Industry

Non-Profit Organizations

Government Agencies

Healthcare Organizations

Legal and Accountancy Firms

FAQ'S

Do we need to be a large organization to use SP IT Helpdesk?

No. SP IT Helpdesk is designed with small to medium-sized organizations in mind. It does not overdo it with complexity or cost, and because it is built on a platform you already own in Microsoft 365, there is no heavy infrastructure to manage. Whether you have a small IT team or a larger operation, the product scales with you.

What Microsoft 365 license do we need?

SP IT Helpdesk is built natively on SharePoint and Microsoft Teams, so it works within your existing Microsoft 365 environment. You do not need any additional platforms or third-party software. Your current Microsoft 365 subscription provides the foundation the product runs on.

Where does our data live?

Your data stays in your own Microsoft 365 tenant. SP IT Helpdesk is a Platform as a Service (PaaS) solution, which means nothing is hosted on a shared third-party cloud. You own and control your data. If you ever choose to end your SP Marketplace subscription, your data remains accessible within your Microsoft 365 environment.

How long does implementation take?

SP IT Helpdesk is a no-code, out-of-the-box solution. It comes with pre-built process flows, notification systems, permission groups, and security configurations already defined. There is no lengthy development phase. Your team can get up and running without needing SharePoint developers, and the familiar Microsoft 365 interface means training time is minimal.

Can we customize it to fit how our IT team actually works?

Yes. While SP IT Helpdesk is fully functional out of the box, it is 100% customizable by power business users without any coding. You can tailor workflows, ticket categories, forms, and views to match your processes. The product is designed so that your team owns it and can continue to adapt it as your organization evolves.

Can employees access it through Microsoft Teams?

Yes. SP IT Helpdesk is accessible through both SharePoint and Microsoft Teams. IT staff can manage tickets, assets, and tasks directly from Teams, and employees can reach the MyIT self-service portal through the same interface. Because it is deployed on a SharePoint group site behind Teams, it is one and the same experience regardless of how your team chooses to access it.

Is this replacing a tool we already use, or does it work alongside existing systems?

SP IT Helpdesk is built to replace standalone SaaS-based helpdesk tools by bringing that functionality inside Microsoft 365. That said, if you have existing systems you need to keep, the product can link out to them from within the portals. The goal is to give your team and your employees one consistent place to go, whether that means replacing what you have or consolidating access to it.

Natively Built on Microsoft (Office) 365

SP Marketplace products represent a paradigm shift in business applications, meticulously crafted as no-code modules on the robust Microsoft (Office) 365 Platform. Harnessing the power of SharePoint and Microsoft Teams, this approach unfolds a spectrum of benefits:

Native Integration

All documents, data, and the entire product ecosystem reside seamlessly within your Microsoft (Office) 365 Tenant, avoiding dependence on third-party clouds and ensuring heightened data security.

Seamless Sign-Ons and Governance

Authentication and governance seamlessly integrate with your existing Active Directory, providing a cohesive user experience aligned with your organizational structure.

Enhanced User Adoption

Integrated into your Microsoft (Office) 365 environment, our solutions achieve higher user adoption rates, becoming an intuitive extension of daily operations for your teams.

Tailored Customization

Empowering Power Business Users, our products offer 100% customization flexibility, allowing organizations to tailor the solution to their unique needs without complex coding.

Future-Proof Evolution

Evolving in harmony with the Microsoft (Office) 365 Platform, our products stay at the forefront of innovation, continually leveraging new capabilities introduced by Microsoft (Office) to ensure sustained relevance and efficiency over time.

SP IT Helpdesk

SharePoint IT Helpdesk Software

IT Helpdesk Software Built for Microsoft 365, SharePoint, and Teams