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Holistic IT Support Integration: SP IT Support is fully integrated with Microsoft Teams and SharePoint, providing a comprehensive IT support system that transcends the capabilities of traditional standalone help desk applications.
Comprehensive Application Suite: The innovative application suite includes an array of tools such as a helpdesk, change management, IT asset tracking, calendar, discussions, and technical document management, all designed to facilitate a wide-ranging IT support experience. Business Process Automation with Collaboration: SP IT Support is unique in its approach as it melds business process automation with a collaborative team experience, ensuring that IT support is not just a service, but an integrated part of the business workflow. |
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User-Empowered Self-Service Portal: Through the MyIT portal accessible via MS Teams or SharePoint, users are empowered to self-serve by easily submitting tickets and accessing a knowledge base, documents, and training resources.
Secure Portal for IT Staff: IT personnel can utilize the secure Staff Portal available through Microsoft Teams or SharePoint to organize IT-related activities, streamline communications, and manage documents in a centralized location. Management Insight with Power BI: Integration with Power BI provides management with a powerful dashboard, offering clear visibility and insights into IT support activities and metrics, enhancing decision-making and oversight. |
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Key Features
Full-Featured IT Ticketing System
Self-Service MyIT Employee Portal IT Asset Management IT Change Management Manage Vendors, Contracts, Licenses |
IT News, Announcements, and Calendar
IT Knowledgebase and FAQ Access through SharePoint or MS Teams Power BI Dashboard Native Microsoft365 & 100% Customizable |
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So, what are the benefits?
1. Enhanced User Empowerment through MS Teams Self-Service:
2. Integrated Helpdesk Excellence
3. Elevate IT Support with Microsoft Teams Collaboration:
4. Customization and Scalability:
5. Security and Compliance:
1. Enhanced User Empowerment through MS Teams Self-Service:
Boost IT productivity by providing employees a self-service portal within MS Teams or SharePoint. The MyIT Portal enables users to troubleshoot issues independently using a knowledge base, FAQs, and tutorials. Simplify case submissions through user-friendly forms, offer status updates via the IT portal and automated emails. Seamless integration with email and web forms ensures accessible self-service and streamlined communication during IT support.
2. Integrated Helpdesk Excellence
SP IT Support introduces a comprehensive helpdesk seamlessly integrated with asset tracking and change management applications, accessible through MS Teams or SharePoint. Email alerts efficiently route cases to relevant staff based on categories. The entire case resolution life cycle, from assignment to completion, is covered. Real-time interaction between helpdesk staff and users via MS Teams facilitates efficient issue resolution. Power Automate enables easy notifications for overdue or high-priority cases. Operational case management is streamlined with flexible reports, dashboards, and filtered views.
3. Elevate IT Support with Microsoft Teams Collaboration:
Utilize SP IT Support through Microsoft Teams to enhance collaborative capabilities. Facilitate the exchange of technology news, tips, and hints through discussions and chat. The team can seamlessly share calendars, documents, and task tracking. The shared IT knowledge base ensures the entire team benefits from collective insights. Integration with IT applications, including helpdesk, asset tracking, and change management, creating a centralized hub in the IT Staff Portal.
4. Customization and Scalability:
Tailored to diverse organizational structures, SP Health and Safety effortlessly adapts to unique needs. Built on Microsoft 365 and SharePoint, the solution ensures scalability from small teams to large enterprises, growing alongside your organization.
5. Security and Compliance:
As a Platform as a Service (PaaS) solution, SP Health and Safety guarantees secure data ownership on Microsoft 365. This stands in contrast to Software as a Service (SaaS) products, emphasizing commitment to fortifying policies and ensuring compliance with industry regulations.
Natively Built on Microsoft 365
SP Marketplace products represent a paradigm shift in business applications, meticulously crafted as no-code modules on the robust Microsoft 365 Platform. Harnessing the power of SharePoint and Microsoft Teams, this approach unfolds a spectrum of benefits:
Native
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Seamless Sign-Ons and GovernanceAuthentication and governance seamlessly integrate with your existing Active Directory, providing a cohesive user experience aligned with your organizational structure.
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Enhanced User
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Tailored
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Future-Proof EvolutionEvolving in harmony with the Microsoft 365 Platform, our products stay at the forefront of innovation, continually leveraging new capabilities introduced by Microsoft to ensure sustained relevance and efficiency over time.
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