SP Customer Service  is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal.  Manage customers, products, and services throughout the customer life cycle.  Measure success with Power BI Dashboards.

Deploy in SharePoint Classic or Modern user experience

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How Will SP Customer Service  Transform Your Business?

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Customer Focused

Help your customers find the answers they're looking for faster by empowering them with self-service tools like a knowledge base and forum in the Customer Portal. When customers do need to submit a support case, doing so is easy by filling out a form on the Customer Portal, or even submitting cases by email and web forms. Checking the status of open cases is also easy with this SharePoint Customer Service template. Let your customers know that you are customer focused, with SP Customer Service. 

Track Customers, plus their Products and Services

Keep track of customers, their support tickets, products and services to provide the best customer support possible. Link knowledge base articles, documents, links and other self-service resources to products and services to make it even easier for your customers to find what they need when they need it.  

Gain Customer Insight

Improve your customer support with reports using Power BI, to tell you where to focus your time and efforts. Make it easy to know when to increase staff, what knowledge base articles to write, and other customer resources to add in order to improve customer satisfaction. 

Get started with SP Customer Service today

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Features

Support Tickets

• Capture support tickets from the customer portal, web forms, and email
• Track ticket assignments, related customers, products, and services
• See everything in one place with a MyWorkplace dashboard

Customer Self-Service

• Help customers find answers faster with documents, a forum, and a knowledge base
• Let customers track the status of their support cases themselves

Products and Services

• Track products and services your company offers and relate customer support tickets to them
• Report on support tickets by product or service

Customer Portal

• Customers can answer their own questions with self service resources
• Easy to submit and check the status of support tickets
• Keep customers up-to-date with announcements

Staff Portal

• MyWorkspace dashboard to maximize agent productivity
• Quickly access important customer and support ticket information from one place
• Team announcements, documents, and tasks managed in SharePoint or Groups

Native Office 365 & SharePoint

• Built on native SharePoint using lists, libraries, and pages
• A SharePoint customer service template that is 100% customizable by power users using the SharePoint web interface
• Not impacted by Office 365 or SharePoint Online changes