Take control of Microsoft Teams with an MS Teams Request feature
MS Teams Governance Add-in
Many organizations have made Microsoft Teams available to their users, for collaboration and document sharing. Often though what happens is that the use of Teams spirals out of control resulting in infrastructure sprawl, files all over the place and in the worst cases, more MS Teams portals than actual employees in the organization! This puts the organization at risk because there is little governance around the content in MS Teams. Once the IT Group realizes they need to establish governance over the creation of MS Teams, they often just turn off the ability to create new MS Teams. Then they work on establishing an MS Teams architecture which then provides a governance model from which they can then start to allocate MS Teams to users. To support the model, IT then needs to provide a way for users to "request" a new Team, get it approved and then provision it. The most intuitive way for users to "request" teams is to use the same application they request other resources, the IT Help Desk.
The MS Teams Request Add-in, is an optional feature we have built into SP IT to support MS Teams Governance. It adds the functionality to become the MS Team request process for your organization. It also includes an MS Team auto-provisioning functionality and MS Teams Governance and reporting features.
The MS Teams Request Add-in, is an optional feature we have built into SP IT to support MS Teams Governance. It adds the functionality to become the MS Team request process for your organization. It also includes an MS Team auto-provisioning functionality and MS Teams Governance and reporting features.
How does it work?
The MS Teams Governance Add-in is a set of functions added to the IT Cases List (Help Desk) in SP IT to support requests for new MS Teams. Additionally it adds a new list "MS Teams List" which is used to automate provisioning, and manage Governance of MS Team across the organization.
The MS Teams Governance Add-in is a set of functions added to the IT Cases List (Help Desk) in SP IT to support requests for new MS Teams. Additionally it adds a new list "MS Teams List" which is used to automate provisioning, and manage Governance of MS Team across the organization.
When submitting an IT Ticket, users can select the Service Category "Request New MS Team" and the new ticket form will dynamically display a tab in the form to capture the relevant information needed to create and approve a new team. Once approved by IT, the MS Team information is transferred over to an MS Team Provisioning list, it does an approval and the new Team is automatically created and a notification is sent to the requestor.
SP IT Help Desk - MS Teams Request and Provisioning Process
