SP Marketplace
  • Workplace Solutions
    • SP Self-Service Hub
    • SP Central Service Manager
    • SP Project Hub for Teams
    • SP Department Portals
    • SP IT Help Desk
    • SP Human Resources
    • SP Facilities
    • SP Safety (EHS)
    • SP CRM
    • SP Customer Service
    • Solution Add-ins >
      • IT MS Teams Goverance
      • Service Request Web Form
      • Service Request Email Add-in
      • Project Roll-up Add-in
      • Mobile Field App
      • HR Applicant Web Form
      • Migration Tool
  • Why Us
    • Delivering a Digital Workplace
    • Our Approach
  • Pricing
    • SPMP Price List
    • Place Order
  • Services
    • Digital Workplace Design
    • Deployment Services >
      • Quick Start Service
      • Full Start Service
    • Customization services
    • HR Best Practices Service >
      • HR Readyness Assessment
    • Power BI Dashboards
    • Online Training Services
    • Support
  • Insights
    • Buy or Build Intranet
    • Digital Workplace Blog
    • SharePoint Migration Resources
    • Webinars
    • Whitepapers
    • Office 365 Resources
  • About Us
    • Our Company
    • Our Customers
    • Partners
    • News
    • FAQ
    • Live Demo
    • Contact Us
    • Privacy Policy

Digital Workplace Blog
Your source for news and trends about a Digital Workplace

Putting It All Together: The Components of an Operational Portal Structure at the Core of a Digital Workplace

10/31/2017

0 Comments

 
​In our last blog "Putting Office 365 to Work with an Operational Portal Structure," we introduced the concept of an Operational Portal Structure (OPS) and how it is the contextual core of a Digital Workplace. We explored the meaning of an OPS, its evolution, and how it can be realized through Office 365 and SharePoint Online. 

In this blog, we will take a deeper look at the core components of an OPS, what is necessary for it to be part of an Office 365 Digital Workplace, and why.  
Picture
⇊
x
Picture
Picture
The Intranet home page is the gateway to an OPS that serves as the entry point to a Digital Workplace for your organization. It is the place an employee would start his or her day or visit throughout the day to see what is new with the organization.  
Picture
​With the Intranet home page, employees can go to a central location to see all the latest news, information, and events related to the organization. This content can be spread out across the entire organization or targeted to certain groups and departments.  

The Intranet home page navigates employees to different portals and services in the OPS. However, this content needs to be personalized in both its navigation as well as all links for the employee. ​

​Employee Self-Service Central 

For many organizations, the Employee Self-Service Central component of an OPS is a new concept. But it provides a central place for employees to access frequently used services, resources, and processes they need to do their job. It centralizes commonly used functions rather than having them separate for each department. As a result, businesses can reduce siloed department chaos and prevent time-consuming communication in the form of telephone tag or sending multiple emails that often get lost.  

As part of the Employee Self-Service Central, there are three areas that streamline employee services and processes. They include: 
  • Help Central – A central service request system that offers a consistent way to seek services in the organization 
  • Document Central – A centralized repository to find media, documents, forms, policies, and other resources 
  • Process Central – A central location designed for employee-facing processes for things like time-sheets, time-off, expense reports, travel requests, and more​   ​

​Department Portals 

As part of an OPS, department portals go beyond simple peer-to-peer collaborative team portals to serve as an operational point for functional teams like IT, HR, Finance, and others to conduct business and offer internal services.    

It is designed not only to drive productivity of department staff in the Staff Portal, but it also includes a Service Portal for employees to access functions that involve information, services, and specific functional processes like HR or an IT Help Desk.    
Think of a MyIT or MyHR branded internal service portal. Department portals also come in the form of divisions or operational groups. An important trait of department portals is the inclusion of a Staff Portal and a Service Portal. 

The overall design of the Staff Portal provides department staff members with key operational resources and processes to get work done and be productive. For example, if an employee is part of the IT staff, he or she has a Help Desk, asset tracking, and other common department functions like tracking vendors or warranties.  

The Staff Portal also includes a knowledge base, team links, as well as links to an Office 365 Group and frequently used services. From this portal, staff can link directly to discussions, OneDrive, Planner, and other Microsoft applications. Staff can also see the latest activities like open cases, service requests, announcements, and dashboards. 

The Service Portal, while part of the overall department portal, is different from the Staff Portal in that it is specifically designed for employees to access and request services, find relevant documents and forms, see the latest announcements from the department, and find answers to their questions through a knowledge base. With the Service Portal, an important objective is to make it easy for employees to do business with the department.    

Department portals play a crucial role in bridging traditional siloed departments by providing a consistent design and experience across functions. Using best practices from service industries like banking and restaurants, it is important that the design and experience across service outlets is intuitive and consistent. This is why it is important that all Service Portals follows a consistent design that allows employees to submit a Service Request, access a knowledge base, see the latest news and announcements. It also should have filtered content specific to the employee using it, including My Service Requests, documents, and processes. 
Picture
To realize the vision of the Digital Workplace, the OPS needs to integrate with Office 365 services and feature a consistent user experience that can be accessed from within the portal or by the App Launcher in Office 365. If an employee is in their department portal, he or she should be able to access email, people and groups, dashboards, and planner. And the look and feel of the Office 365 Digital Workplace needs to carry through.   

Now that you understand the building blocks, how can you transition your organization to an Operational Portal Structure?  In our next blog, we will discuss how to deploy an OPS and the steps your organization needs to take.  

Is it better to build it or buy it? Find out in our next blog at www.spmarketplace.com/digital-workplace-blog. 
Learn more about an operational portal structure
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Picture

      Would you like our Blogs delivered to your Inbox?

    Submit

    RSS Feed

    Archives

    September 2019
    June 2019
    May 2019
    April 2019
    March 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    February 2018
    November 2017
    October 2017
    August 2017
    June 2017
    May 2017
    April 2017
    February 2017
    December 2016
    October 2016
    August 2016
    June 2016
    October 2015

    Categories

    All
    Adoption
    Department Portals
    Digital Workplace
    Extranet
    Human Resources
    Ignite 2016
    Intranets
    IT
    Marketing Portal
    Microsoft Cloud
    Microsoft Ignite
    Office 365
    Operational Portals
    Operational Portal Structure
    Project Tracker
    ShareaPoint
    SharePoint
    SharePoint Interface
    SharePoint Online
    SMBs
    SP Digital Workplace Solutions
    User Adoption

ABOUT SP Marketplace

SP Marketplace Digital Workplace Solutions on Office 365 and SharePoint are redefining how work is done in over 1000 organizations around the world.  See what it can do for you.
Why SPMP
Our Company
​Customers
Contact Us
​
LIVE Demo

​
​

INSIGHTS

Digital Workplace Blog
Whitepapers
Webinars
Videos
News
GET UPDATES

Schedule a demo

demo request
© COPYRIGHT 2017. ALL RIGHTS RESERVED.
  • Workplace Solutions
    • SP Self-Service Hub
    • SP Central Service Manager
    • SP Project Hub for Teams
    • SP Department Portals
    • SP IT Help Desk
    • SP Human Resources
    • SP Facilities
    • SP Safety (EHS)
    • SP CRM
    • SP Customer Service
    • Solution Add-ins >
      • IT MS Teams Goverance
      • Service Request Web Form
      • Service Request Email Add-in
      • Project Roll-up Add-in
      • Mobile Field App
      • HR Applicant Web Form
      • Migration Tool
  • Why Us
    • Delivering a Digital Workplace
    • Our Approach
  • Pricing
    • SPMP Price List
    • Place Order
  • Services
    • Digital Workplace Design
    • Deployment Services >
      • Quick Start Service
      • Full Start Service
    • Customization services
    • HR Best Practices Service >
      • HR Readyness Assessment
    • Power BI Dashboards
    • Online Training Services
    • Support
  • Insights
    • Buy or Build Intranet
    • Digital Workplace Blog
    • SharePoint Migration Resources
    • Webinars
    • Whitepapers
    • Office 365 Resources
  • About Us
    • Our Company
    • Our Customers
    • Partners
    • News
    • FAQ
    • Live Demo
    • Contact Us
    • Privacy Policy