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We recently did a demonstration of our SharePoint business application suite for a major Association. The organization contacted us to look into one of our Office 365 SharePoint Online applications. They proudly stated that the organization was embracing a technology strategy to “move to the cloud”. They are moving to Remedyforce for IT Helpdesk, Saleforce for CRM, two cloud HR apps, a home grown Intranet, cloud email and more.
Each of these systems has separate user interfaces, and most have separate sign-ons. Plus they are using SharePoint (another sign-on and user interface) for collaboration and document sharing. So while they may lower hardware costs by deploying “siloed SaaS applications” they are creating more complexity for the business user by making them carry around a notebook of passwords and a binder of user manuals for each new application. Additionally information sharing and data integration between applications is nearly impossible. The following is from PC Magazine as the definition of a siloed application: "An application that does not interact with other applications or information systems. A siloed application is any software that functions on its own to solve a problem. Such applications are often found within the many departments of enterprises."
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Discover how to use Office 365 SharePoint Online as a CRM!
Here at SP Marketplace we hear from SMBs every day looking for an alternative to Salesforce for their sales team. They tell us as their organization grows they cannot afford the rising costs, especially when they only use a subset of the features. It’s a powerful CRM solution, but should you pay for that power if you don’t use it? We hear this most with Salesforce. The SMB with a small sales team starts with the base module for 5 users or less at $25 / user / month, then as the organization and requirements grow the per user price creeps up to $125 per user per month. If the organization now has 15 reps, the annual bill tops $20,000! Microsoft Dynamics at $65/user/month, is half that but still over $10,000 per year! |
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