Choosing an Intranet is a big decision and a lot of time and effort goes into making that final choice. When you do make that decision, you want to be sure it’s the right decision. Here at SP Marketplace, we have deployed Intranet solutions on Office 365 for more than 700 customers and we’ve put together what we have found to be the five biggest consequences of choosing the wrong Intranet solution.
1. Spending too much for a pretty site
One of the biggest mistakes companies make is they blow most of their Intranet budget on building a beautiful site that does not do much. We have seen scores of companies that come to us after hiring consultants to build a highly graphical home page only to see the project fail because the end result provided little value to employees resulting in dismal user adoption.
An Intranet is not like your Internet, which must impress visitors and acts as a window to your company’s products and services. An Intranet is intended to be an operational hub for collaboration, news, and a consistent way to access internal services. If you are an SMB with a limited budget, choosing pretty over purpose can be disastrous. Consider choosing an out-of-the-box Intranet solution that not only looks good but also is ready to deliver function that can drive user adoption and a quick ROI.
For many small to medium organizations (SMB) IT support is little more than sending an email to the IT person, or seeing them in the hall, or lobbing in a phone call and hope he/she is in. But as the organization grows the "seat of the pants" approach can lead to chaos. Many SMBs start with a simple email-based IT Help Desk setup, but as they grow and as service requests increase, the quality of service drops drastically. The IT support team gets into a fire-fighting mode, just resolving requests to avoid service failure. After losing track of a few requests, or having software update tracking get out of hand, the IT group can quickly lose credibility in the organization.
Enter Office 365 SharePoint Online - a great platform for a ticketing solution
SharePoint Online has many of the functions that allow you to build a ticket tracking application. You can build a simple issue tracking solution using basic features, or you could take some deep SharePoint training and eventually build a full featured help desk solution if you have weeks to do it. Another option is to hire a consultant to build it, or start with a full featured template like SP IT Portal from SP Marketplace. This article provides a look at the features of a ticket tracking system, and suggestions for how to use SharePoint Online to deliver it.
The Arteries of Local Government: How Office 365 Can Be Used to Create an Organizational Hub for Employees
Driving more responsive citizen services and creating a citizen engagement strategy are ways local government can be more successful, forward-thinking and help transition from a department-centric approach to a citizen-centric approach. Beyond citizens, there is a key audience not to be overlooked that also plays an important role in how local government accomplishes both of the above: Employees.
While citizens may be the life blood of any city or county, employees are the arteries that help transport citizens and citizen requests throughout the system.
In our last two blog posts we talked about how department silos in local government can impede the ability to provide more responsive citizen services and engage citizens. It’s also important to point out that department silos can have a major impact on internal services to employees within local government.
Department silos began as a way to achieve more focus and specialization. This worked well at first but as citizen and employee needs evolved with advancing technology, department silos proved to be insufficient, especially in today’s fast-paced, information and consumer driven economy.
Department silos not only lead to inefficient delivery of services but inefficient delivery of internal services, such as HR, IT and Facilities, making it hard for employees to find and access the services they need most to do their jobs.
SP Marketplace has spent more than four years working tirelessly with organizations to help streamline processes and improve communication and collaboration. SP Business Suite has helped more than 500 organizations at every level, including local government, improve communication and collaboration.