Workflow Software Trends for 2025

2024 brought rapid changes that transformed how we think about workflows and processes. As we head into 2025, it’s the perfect time to look at the trends that will shape the future of workflow software and drive new innovations.

​AI Agents

​AI agents are set to play a big role in 2025. As this technology grows, businesses will need to adapt their processes. AI agents are expected to improve workflows across many industries, including accounting, sales, customer service, and logistics.

Microsoft is leading the charge with AI agents for Microsoft 365 and Dynamics 365. At this year’s Ignite conference in Chicago, Microsoft introduced several new AI agents, and this trend is likely to keep growing into 2025. Other tech giants are expected to follow Microsoft’s lead, adopting AI-driven workflows to stay competitive.

AI-Based User Interface

Workflows often start with simple questions like, "How do I submit an IT ticket?" or "How can I request a purchase?" Traditionally, this might involve sending an email to the right department or filling out a form on a company’s intranet or another tool.

By 2025, this process is expected to change significantly with the rise of AI-based user interfaces like ChatGPT. Instead of emails or forms, employees will be able to ask their questions or make requests through a chat interface. The AI will take care of the rest, potentially involving one or more AI agents to handle the task efficiently. This shift will make workflows faster and more intuitive.

Data Security

AI can’t do everything, especially when it comes to data security. In 2025, there will be a bigger focus on managing IT systems and keeping data safe. AI will need software that can secure data automatically, but humans will still play a key role in deciding where to store data and who can access it.

Automating security workflows will become essential as data breaches, privacy issues, and stolen information are common challenges businesses face every day. This shift will help organizations stay protected and manage risks effectively.

Onboarding New Employees

As data security becomes more important, businesses will need to automate and organize their employee onboarding processes. By 2025, it will be crucial to train new employees with the skills and knowledge needed to handle sensitive data. Companies will focus more on creating workflows that make training easier and reinforce security policies to keep data safe.

Employees Offboarding

Offboarding is just as important as onboarding. It’s crucial to protect a company’s digital assets by ensuring that former employees can’t access them after they leave. Workflows that automatically track and secure these assets will help protect the company’s information and finances. AI and data security will remain key trends in business and workflows over the next year, no matter how things evolve.​Employees Offboarding