In our last blog “The Hidden Issue of Siloed Departments and Organic IT Chaos,” we discussed the impact of siloed departments that operated in isolation of each other at businesses. As the business grew, these siloed departments, such as HR and IT, added their own separate applications and systems. The result was a chaotic IT infrastructure, or what we call Organic IT.
Organic IT has a chaotic effect on the business, from IT costs to interdepartmental communication to employee productivity.
In our last blog, “The Need for a Digital Workplace on Office 365,” we talked about Organic IT - systems and applications that arose naturally as the business grew. At the time this was necessary from a departmental point of view in order to set into place a way for employees to receive services, follow procedures, submit requests, and ask questions.
The downside to this approach of Organic IT is that interdepartmental communication and access to employee-facing business processes, such as time off or expense reporting, is completely separate from one another. This presents a number of problems when employees need to interact with multiple departments and receive services in order to effectively do their job.
Many businesses today are experiencing a common problem about how to increase workforce productivity and lower IT costs. The technology infrastructure of business applications driven by siloed departments has become a tangled web that employees find difficult, confusing, and chaotic to sift through, making it harder to do business inside than outside.
This complex infrastructure poses administrative challenges for IT because of separate log-in credentials, interfaces, training, support, and administration. Business applications necessary to automate processes were deployed by functional departments like Sales, HR, IT and others often independent of one another and with no prior planning. Documents and information is spread across departments while news and announcements are disseminated through endless emails that are difficult to find and organize.
By Darrell Trimble
A lot of new Intranet-in-a-box offerings for SharePoint are flooding the market that promise businesses a vibrant intranet that employees will love and use. These Intranets-in-a-box promote an enhanced interface, responsive design, content targeting, and social features.
As with any technology or software purchase, it’s important to educate yourself on what you are actually paying for. SharePoint, especially SharePoint Online, already comes with the features mentioned above as part of its base platform.
So, what are these new Intranets-in-a-box really providing, which can cost businesses close to $50k? To be straightforward, they are putting a new face on what some people consider “old and ugly” SharePoint. This scenario is similar to paying for a complete kitchen remodel when all you’re really getting is kitchen cabinet refacing.
Even more interesting is that with the announcement of the new SharePoint user experience, the need for “refacing” will soon go away. The Intranet product-specific user experiences will collide with the common user experience Microsoft is releasing across Office 365 components, such as Groups, Planner, and email.
Your Intranet should share this common look and feel with the rest of Office 365; otherwise, it will stick out like a sore thumb, leading to inconsistency with other Office 365 services that users traverse each day.
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