SharePoint IT Support Application by SharePoint Marketplace is a
Simple but effective IT Support site which includes help desk, change management,
IT Asset tracking, calendar, discussions and technical documents
management. This is a cost effective approach for small to medium
organizations who wish to leverage SharePoint to provide a full team site for their
IT Department. It can run on Office 365 SharePoint Online or
The IT Support Application goes way beyond the free help desk Application
offered for SharePoint. The Help Desk includes end-user service
request portal, ability to take incoming email support requests, automated email
confirmations and notifications to end-users. The Application also
includes IT asset tracking, a simple knowledge base and a change management
feature with approvals. Additionally, a configurable help desk dashboard
helps you measure your success.
If you are small to medium company looking for a SharePoint application to
support your IT Support needs, then this version may fit your needs. It is
designed to run on Office 365 or other multi-tenant hosted
SharePoint environment. It also can be implemented on
premise as well (SharePoint Foundation, Server or
Collaboration and Process Automation, including tasks
calendars, scheduling, discussions and document tracking
Change Management tracking
with approval workflow. Cross reference change with Tickets, tasks
||Full featured Help Desk with
incoming email trouble ticket capture, email notifications and
reporting. Links to Change and Asset management.
||IT Asset Tracking and reporting,
cross references with help desk and change management lists to
track asset activities
||Flexible Dashboard Views provide
visibility and more measurement.
||Simple Knowledge Base supports
knowledge sharing, procedure implementation and saves time by
reducing redundant analysis work.
||Role-base navigation, menus and
forms. Make it easy for end-users, and give the IT Staff the
information they need.
||100% Customizable with SharePoint to
fit your specific process and data needs without programming
Put SharePoint to Work for
Your Organization Today!