S P  I T   S U P P O R T

	Full function IT Support Application
	Cloud (365) or Server Deployment
	Help Desk, Change and Asset Mgt
	Full mobile/tablet support
	A cost effective approach

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SharePoint IT Support Application by SharePoint Marketplace is a Simple but effective IT Support site which includes help desk, change management, IT Asset tracking, calendar, discussions and technical documents management.  This is a cost effective approach for small to medium organizations who wish to leverage SharePoint to provide a full team site for their IT Department.  It can run on Office 365 SharePoint Online or on-premise deployment.

The IT Support Application goes way beyond the free help desk Application offered for SharePoint.  The Help Desk includes end-user service request portal, ability to take incoming email support requests, automated email confirmations and notifications to end-users.  The Application also includes IT asset tracking, a simple knowledge base and a change management feature with approvals.  Additionally, a configurable help desk dashboard helps you measure your success.

If you are small to medium company looking for a SharePoint application to support your IT Support needs, then this version may fit your needs.  It is designed to run on Office 365 or other multi-tenant hosted SharePoint environment.  It also can be implemented on premise as well (SharePoint Foundation, Server or Enterprise).

	IT Team Collaboration and Process Automation, including tasks calendars, scheduling, discussions and document tracking		Change Management tracking with approval workflow. Cross reference change with Tickets, tasks and Assets.
	Full featured Help Desk with incoming email trouble ticket capture, email notifications and reporting. Links to Change and Asset management.		IT Asset Tracking and reporting, cross references with help desk and change management lists to track asset activities
	Flexible Dashboard Views provide visibility and more measurement.		Simple Knowledge Base supports knowledge sharing, procedure implementation and saves time by reducing redundant analysis work.
	Role-base navigation, menus and forms. Make it easy for end-users, and give the IT Staff the information they need.		100% Customizable with SharePoint to fit your specific process and data needs without programming

 Put SharePoint to Work for Your Organization Today!